Who We Are

NEFIQ LIMITED is a company registered in England and Wales under Company Number 16426225. Our registered office is at King Arthurs Court, Maidstone Road, Charing, Ashford, Kent TN27 0JS. You can contact us at [email protected].

This privacy policy explains how we collect, use, store, and protect your personal data when you visit our website at nefiq.uk or engage with our services.

What Data We Collect

We may collect and process the following categories of personal data:

  • Contact information — your name and email address when you contact us via our website or email.
  • Usage data — anonymised analytics data about how you interact with our website, including pages visited, time spent, and navigation paths.
  • Technical data — your IP address, browser type and version, device information, operating system, and timezone settings.

How We Use Your Data

We use your personal data for the following purposes:

  • To respond to enquiries — when you contact us, we use your information to reply and provide the assistance you have requested.
  • To improve our website — we use anonymised usage and technical data to understand how our website is used and to make improvements.
  • To communicate about our services — with your consent, we may contact you about our services, updates, or other information that may be of interest.

Legal Basis

We process your personal data on the following legal grounds under the UK General Data Protection Regulation (UK GDPR):

  • Legitimate interest — for website analytics and improving our services, where our interests do not override your fundamental rights and freedoms.
  • Consent — for marketing communications. You may withdraw your consent at any time by contacting us.
  • Contract — where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact data is retained for the duration of our business relationship plus two years, unless a longer retention period is required by law.
  • Analytics data is anonymised and may be retained indefinitely as it cannot be linked back to an identifiable individual.

Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

  • Right of access — you may request a copy of the personal data we hold about you.
  • Right to rectification — you may request that we correct any inaccurate or incomplete personal data.
  • Right to erasure — you may request that we delete your personal data where there is no compelling reason for its continued processing.
  • Right to restriction — you may request that we restrict the processing of your personal data in certain circumstances.
  • Right to data portability — you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to object — you may object to the processing of your personal data where we rely on legitimate interest as our legal basis.
  • Right to withdraw consent — where we rely on your consent to process your data, you may withdraw that consent at any time.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached. You can contact the ICO at ico.org.uk.

Cookies

Our website uses the following types of cookies:

  • Essential cookies — these are necessary for the basic functionality of our website. They enable core features such as page navigation and cannot be disabled.
  • Analytics cookies — if enabled, these cookies collect anonymised information about how visitors use our website, helping us to understand usage patterns and improve our services.

We do not use third-party advertising cookies. You can manage your cookie preferences through your browser settings.

Third Parties

We do not sell, rent, or trade your personal data to any third parties. We may share your data with trusted service providers who assist us in operating our website and delivering our services, including hosting and analytics providers. All such third parties are bound by data processing agreements and are only permitted to process your data on our instructions.

Data Security

We take the security of your personal data seriously and implement industry-standard security measures to protect it. These measures include encryption of data in transit and at rest, access controls to limit who can access personal data, and regular security reviews of our systems and processes.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining appropriate safeguards.

International Transfers

Your personal data is primarily processed within the United Kingdom and the European Economic Area (EEA). In the event that any data is transferred outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner, to protect your personal data in accordance with applicable data protection law.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact

If you have any questions about this privacy policy or wish to exercise any of your data protection rights, please contact us:

  • Email: [email protected]
  • Post: NEFIQ LIMITED, King Arthurs Court, Maidstone Road, Charing, Ashford, Kent TN27 0JS

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.